Solar inverter after sales service and technical support
When your solar inverter fails, someone has to actually pick up the phone.
That’s us. Gajra New Energy is the after sales layer the solar industry forgot to build. We handle 8,000+ service cases a month, the calls, the diagnoses, the warranty paperwork, the truck rolls, so your installation keeps producing power long after the panels go up.
Team Life
The people who keep the service engine moving.
Gajra New Energy is more than a service platform. It is a team of people working every day to support customers, solve technical problems, coordinate repairs, manage operations, and keep solar systems running.
Real people, real work, and the everyday moments that make GNE what it is.
From repair benches and service calls to festivals, birthdays, and shared office moments, these pictures reflect the teamwork and culture behind GNE.
Real peopleReal people, real work, and the everyday moments that make GNE what it is.
Real workService calls, spare movement, repair coordination, and customer pressure.
Real cultureFestivals, birthdays, shared office moments, and the trust built along the way.
About Us
We were built for the calls nobody else wanted to answer.
India installs more solar every year than most countries own. What it does not install at the same pace is a service network that can keep all of it working. That gap, between panels on the roof and power on the meter five years later, is the problem Gajra New Energy exists to close.
We do one thing: after sales service for solar inverters. Customer calls, technical diagnosis, field visits, warranty claims, repairs, replacements, escalations, and the unglamorous documentation that keeps all of it auditable.
From the beginning, we invested in people, processes, ERP, HRMS, reporting systems, and field level execution. The company was built in the middle of real operating pressure, one case, one call, and one closure at a time.
What We Do
Complete after sales support for the solar inverter service lifecycle.
Gajra New Energy supports customers through technical troubleshooting, warranty coordination, field service management, repair support, and structured service operations, all through one streamlined platform.
✓Solar inverter after sales support
✓Warranty case coordination
✓Technical troubleshooting
✓Field service coordination
✓Repair and replacement process support
✓Service documentation and reporting
✓Customer escalation handling
✓Installer and partner support
✓Spare and stock coordination support
Strengths
A professionally run, systems led service platform.
GNE was not built as an informal service desk. It was structured as an operating platform with professional management, IT systems, defined workflows, and measurable service performance.
01
Professionally Managed
The founders stay out of the way. The company runs on systems and a management team, not on the promoter’s phone.
02
IT First Platform
We invested in Microsoft based ERP and HRMS before we needed it, because by the time you need it, it is too late to build it cleanly.
03
High Volume Capability
By early 2026, the company is handling 8,000 cases a month, and counting. Every case is logged, tracked, and closed against a clock. Volume without discipline is just noise.
04
End To End Improvement
Identified and implemented improvements from sales to installation, service, repair, warranty, feedback, and recycling.
05
Large Team Experience
Over three and a half years, GNE helped build one of India’s largest dedicated solar inverter service teams.
06
Customer First Service
Built around clear communication, accurate diagnosis, and practical resolution for customers under pressure.
Process Discipline
From the first call to the closed case.
Every complaint is a data point. We log it, route it, diagnose it, fix it, and then look at what it tells us about the product, the installer, and the months ahead. Patterns are cheaper to spot in a dashboard than in a field visit.
1Complaint registration and case tracking
2Technical diagnosis and escalation
3Warranty documentation and approval support
4Repair, replacement, and field coordination
5Customer communication and closure discipline
6Data led measurement of after sales costs and requirements
Philosophy
A solar panel on the roof is a purchase. A solar system that still works in year seven is a service company.
The industry sells the first part well. We exist for the second.
Every inverter we touch belongs to someone who already paid for clean power and now just wants it to work. Our job is to make that an unremarkable expectation, not a quarterly disappointment.
Gajra New Energy was built on the belief that renewable energy must be supported by reliable service infrastructure, trained teams, clear communication, warranty discipline, and practical technical diagnosis.
Contact
Speak to Gajra New Energy
For service support, partnership discussions, technical coordination, or business enquiries, contact Gajra New Energy Private Limited.
Gajra New Energy Private Limited
4B 26 Phoenix Paragon, LBS Marg, Mumbai 400070, India
Operations: operations@gne.solar
Keyur: kgandhi@gne.solar
Varun: varun@gne.solar